Our Trust Charter

Our ten commitments

1. We will not use fear to sell consultations, remedies or products.
   Doshas and difficult placements are described with their cancellations and context, never as threats. We don't sell gemstones, pujas or remedies. See Responsible use and our editorial standards.
2. We will not claim that a planetary placement guarantees a specific life outcome.
   Charts describe tendencies in a traditional framework. We never guarantee outcomes about marriage, children, health, career or wealth, and compatibility scores are presented as traditional measures, not predictions.
3. We will explain the astrological methodology used for our calculations.
   Our calculation methodology names the ephemeris, ayanamsa, sunrise rule, house system and the festival and fasting conventions we follow, area by area.
4. We will distinguish calculated astronomical information from traditional astrological interpretation.
   Planet positions, sunrise and tithi times are calculated and checked; meanings, auspicious days and remedies are labelled as tradition. The methodology explains the difference, and the AI astrologer is instructed to keep them apart.
5. We will be transparent about uncertainty, missing data and differing astrological traditions.
   When a birth time is unknown we hide time-sensitive results, and the birth-time sensitivity tool shows what an uncertain time changes. Where traditions keep a festival or fast on different days, we say so. Known limits are listed on the methodology page.
6. We will disclose pricing before payment.
   Everyday tools are free. Every report and consultation shows its price on our pricing page and its own page before you order. We confirm your order by email before sending a payment link, and refunds follow our refund policy.
7. We will not make paid remedies a condition of receiving advice.
   Free tools, reports and consultations never require you to buy a remedy. Where a report includes traditional Upay, they are optional suggestions, and we don't sell remedies.
8. We will protect users' birth details, personal questions and consultation information.
   Birth details you save are kept in your browser, not uploaded to an account, and birth details are never sent to analytics. Consultation details are used only to deliver that service. Our privacy policy lists every processor, and you can delete your saved charts and account from your profile.
9. We will respect users' right to disagree, decline a recommendation or leave the platform.
   Every suggestion is yours to accept or decline, and you can follow your own family or temple tradition when it differs from ours. You can stop using Astrolal at any time, and “Delete my data” on your profile removes your account and what is stored with it.
10. We will not present astrology as a substitute for medical care, legal advice, financial advice or evidence-based decision-making.
    Nothing on Astrolal is medical, psychological, legal, financial or investment advice. For decisions about health, money, the law or your safety, please consult a qualified professional. See Responsible use.

Our consultation standard

Consultations booked through Astrolal, such as those with Pandit Laljee Pandey, follow this standard.

Before the session

• We collect your question and your birth details.
• We explain the duration, the fee and what the session covers before you pay.
• The astrologer reviews your chart in advance and notes any uncertainty, such as an approximate birth time.

During the session

• The astrologer clarifies your question and explains the chart factors in plain language.
• Traditional interpretation is kept separate from evidence: what the tradition says is presented as tradition.
• No fear language, and no unnecessary remedies.

After the session

• A short written summary is available on request.
• We invite your feedback on the session.
• If something was wrong or you are unhappy, there is a clear route for complaints and corrections (below).

If we fall short

Tell us. Complaints about the website, a calculation, a consultation or a payment can be sent to nismandigital@gmail.com or through our contact page. We acknowledge them within 48 hours and aim to resolve them within 30 days. When we find an error in a calculation or guide, we fix it and update the page date.